SO Living Website Users Privacy Notice
Effective 25 May 2018
SO Living is a trading name and part of Plymouth Community Homes Ltd.
At Plymouth Community Homes (PCH) we are committed to ensuring that your privacy is protected, and that data is used in accordance with the data protection legislation in force in England and Wales.
This privacy notice sets out why we collect personal information from you, how we use it and who we may share it with. It also explains your individual rights under the current data protection legislation.
If we ask you to provide information which can identify you, then we will only use it in accordance with this privacy notice.
We may change this notice by updating it on our website. You should check the notice from time to time to ensure that you are happy with any changes.
Any queries regarding this notice and our privacy practices can be sent to the company Data Protection Officer by email using firstname.lastname@example.org or by writing to the Head of Governance, who is also the Data Protection Officer at -
Plymouth Community Homes
Alternatively you can telephone us on 0808 230 6500
Who we are
SO Living is a trading name and part of Plymouth Community Homes Ltd.
Plymouth Community Homes Limited is a registered housing provider. Our registration number is 30637R. Our registered office is Plumer House, Tailyour Road, Crownhill, Plymouth, PL6 5DH
For the purposes of data protection legislation, Plymouth Community Homes Limited is a Data Controller
Why we collect information
In general you can visit our website without identifying yourself or revealing any personal information. If you choose to provide us with information by which you can be identified, by completing an online enquiry form, you will be consenting to us processing this information. When responding to your enquiry, we may need to ask you for additional personal information to allow us to provide a full reply. You can withdraw this consent at any time by contacting a member of the Shared Ownership Team and we will stop processing your personal information.
What information we collect about you
When submitting an on line enquiry via our website we collect:
• Contact details
• Nature of your enquiry
• We may ask for supplementary information when we respond to your enquiry
How we collect your information
We collect personal information when you submit an enquiry on our website.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
If you’d like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org (opens in a new window – please note that we can’t be responsible for the content of external websites).
What we do with your personal information
We use your personal information to follow up your online enquiry and keep in touch with you either by post, email or telephone depending on your preferred method of communication.
How long we keep your information
We will only store your information for as long as is reasonably necessary for us to fulfil the purposes set out in this notice. We will then securely dispose of your information unless your application proceeds to a purchase through SO Living when it will be kept for longer. For more information please refer to the SO Living Applicants Privacy Notice .
Who we share it with
We do not share the personal information you provide when making an enquiry with anyone else.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and process.
Whilst the majority of the IT systems that we use are based within the UK, PCH does use the following, which means that your data may be stored electronically outside of Europe.
• Microsoft Cloud
In addition, the cookies used on this website mean that your data may be stored electronically outside of Europe.
Links to other websites
Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Third-party content within our website
Your Rights in relation to your personal data
In certain circumstances, data protection legislation gives you a number of individual rights in relation to your personal data. These are as follows:
• The Right to be Informed
about how your data is managed – this right is met by this privacy notice and a range of other notices which relate to specific aspects of PCH
, such as the CCTV
privacy notice and the website privacy notice.
• The Right of Access to your personal information – so that you can be aware of and verify what personal data we hold. Click here for details on how to apply for this right.
• The Right of Rectification – to have any personal data corrected if it is inaccurate, incomplete or out of date.
• The Right of Erasure of your personal data – this only applies in certain circumstances, such as where you have given consent for us to hold information and you withdraw that consent.
• The Right to restrict processing – in certain circumstances you have the right to block or restrict how we process your data;
• The Right to data portability – which in certain circumstances allows you to obtain obtain and reuse your personal data for your own purposes across different services
• The Right to object – in certain circumstances, to the processing of personal data. In particular you have the right to object to being sent direct marketing information.
• The Right not to be subject to automated decision making – Plymouth Community Homes does not do this
More information on the individual rights and how they apply can be obtained by clicking here, or you can visit the ICO website
If you wish to exercise any of the above rights, please contact:
Plymouth Community Homes
Alternatively, you can make a request electronically, by email, to email@example.com or telephone the Governance Team on 01752 388134 or 388152
Making a complaint
If you believe that Plymouth Community Homes has not handled your personal information correctly you have the right to make a complaint. You can raise a complaint in a number of different ways:
• To a SO Living staff member
• At our Head Office at Plumer House, Tailyour Road, Crownhill, Plymouth, PL6 5DH
• Through our website
• Using social media
• By telephone
• In writing
You can also contact the Information Commissioner’s Office (ICO):
Wycliffe House, Water Lane, Wilmslow,
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Plymouth Community Homes collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests should be sent to the PCH Data Protection Officer at the above address.
If you or someone you know would like this information in large print, braille, or translated into another language, please contact our Communications Team on 0808 230 6500 or email firstname.lastname@example.org
Plymouth Community Homes Group
Registered Office: Plumer House, Tailyour Road, Plymouth, PL6 5DH
Plymouth Community Homes Ltd is a registered society under the Co-operative and Community Benefit Societies Act 2014 (which consolidates the Industrial and Provident Societies Acts) and is registered with the Financial Conduct Authority (registration 30637R) and the Regulator of Social Housing (registration L4543).
At the time of issuing this Notice, Plymouth Community Homes Ltd has three wholly owned subsidiaries, Plymouth Community Homes Manufacturing Services Ltd (PCHMS), company number 07001677, Plymouth Community Homes Regeneration Company Ltd (PCHR), company number 7272688 and Plymouth Community Homes Energy Ltd (PCHE), company number 8028170. All three subsidiaries are incorporated under the Companies Act 2006.
Tel: 0808 230 6500 / 01752 237990